OPENSTAYS RESOURCE LIBRARY
Practical guides for better stays.
Guides on compliance, payments, guest experience and technology for homestays, hotels and resorts in India.
▤ Legal & compliance
Guest ID compliance
Verify and store guest ID documents the right way, in line with Indian hospitality regulations.
Aadhaar rules for hotels
What hotels and homestays can and cannot do with Aadhaar under current rules.
DPDP Act and guest data privacy compliance
Understand your obligations under India’s Digital Personal Data Protection Act.
GST for homestays in India
A practical breakdown of GST registration, rates and filing for small hospitality businesses.
FRRO and foreign guest registration in India
Registration requirements and timelines when hosting foreign nationals.
Hotel star rating criteria in India
How HRACC classification works, criteria by category and a free self-assessment checklist.
Unmarried couples in hotels
What Indian law actually says, the ID rules that really apply and a free lawful check-in policy template.
How guests can file complaints against your hotel
The National Consumer Helpline, e-Jagriti and the Consumer Commission deadlines that turn a guest complaint into a binding case and how to respond in time.
₹ Payments & revenue
UPI and digital payments for homestays, hotels and resorts
Set up UPI and digital payment collection the right way, with reconciliation tips.
GST invoice format for hotels
The 10 mandatory fields, GST rates and HSN/SAC codes, with a free downloadable invoice template.
TDS on hotel room rent
When TDS applies to corporate room-rent billing, the current rate and how to keep your invoices compliant.
GST composition scheme for small hotels
Can a small hotel or homestay actually use it? The real turnover limits and OTA-booking exclusions, explained plainly.
☷ Guest experience & operations
WhatsApp guest communication templates
Ready-to-use WhatsApp templates for every stage of the guest journey.
House rules for homestays
Templates and playbooks for setting clear, enforceable house rules.
Guest register format and maintenance for Indian hotels
The correct register format and how to maintain it for inspections.
Google business profile management
A practical setup and maintenance guide, plus a downloadable checklist.
Guest feedback form
What to ask, when to send it and a downloadable branded template.
◈ Facilities & technology
Battery energy storage system (BESS) for hotels
How BESS works and whether it makes sense for your property.
↗ Strategies
Per room vs per person pricing
Why we recommend charging per room with an extra-guest fee, plus a free worksheet to set your rates.
Seasonal pricing for hotels
How much to raise (and lower) your rates by season, without inviting guest backlash or regulatory scrutiny.
Hotel upselling
How to increase revenue per booking with a trained upsell menu, without raising your room rate.
Rate parity strategy for hotels
What rate parity clauses restrict, what the CCI has ruled on wide parity and parity-safe ways to grow direct bookings.
Why is my hotel not getting bookings?
A six-factor diagnostic covering visibility, response time, reviews, price, booking friction and calendar accuracy.
AI-bookable hotels: a readiness guide
What AI-bookable actually means, why it is happening now and a seven-item checklist to get your property ready.
Hotel cancellation and no-show policy
What Indian law actually allows for cancellation and no-show charges, plus a free tiered policy template.