Last Updated: June 21, 2026
This Refund and Cancellation Policy explains how cancellations work and our no-refund policy for the OpenStays AI Booking Engine and related services (including core platform subscription and usage-based prepaid credits for WhatsApp, Voice AI, and other automations).
1. Cancellation
You may cancel your subscription at any time. Cancellation prevents future automatic renewals.
How to cancel:
- Log in to your OpenStays account at my.openstays.org
- Go to the Billing or Subscription section in your dashboard
- Select Cancel Subscription and follow the prompts
Alternatively, you can request cancellation by contacting our support team through your account dashboard.Your cancellation will take effect at the end of your current paid subscription period. You will not be charged for any future billing cycles after cancellation.
2. No Refunds
All payments are final and non-refundable.
OpenStays does not provide refunds for any reason, including but not limited to:
- Change of mind or no longer needing the service
- Partial use of the platform during the subscription period
- Dissatisfaction with features or performance
- Technical issues (we will assist in resolving them)
- Special introductory pricing
- Regular renewal pricing
- Unused prepaid credits for usage-based features (WhatsApp, Voice AI, etc.)
This applies to both the core annual subscription and all prepaid credit purchases.
3. Access After Cancellation
Upon cancellation:
- You will continue to have full access to all features of your current plan until the end of your paid subscription period.
- No pro-rated refund or credit will be issued for any remaining time.
- At the end of the subscription period, access to the platform (including booking engine, guest ID management, dashboard, and automations) will end.
- You may resubscribe at any time to restore access.
4. Prepaid Credits (Usage-Based Add-ons)
Prepaid credits purchased for WhatsApp messages, Voice AI, or other automations are non-refundable and non-transferable.
Any unused credits will be forfeited at the end of your subscription period or upon account closure.
5. Exceptions
Refunds or credits are issued only at the sole discretion of OpenStays in exceptional cases (for example, due to a significant service outage caused by us). Such decisions do not set a precedent and will not be granted for the reasons listed in Section 2.
6. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page. Your continued use of OpenStays after changes are posted constitutes acceptance of the updated policy.
7. Governing Law
This policy is governed by the laws of India. It should be read in conjunction with our Terms & Conditions and Privacy Policy, available on https://openstays.org.